6. What happens with already payed pre-orders in case of non-fulfilment?
To be able to run a professional commercial queen breeding business, it is necessary to make orders binding. The safest way to reach this is still advance payment (bank transfer or paypal).
In some rare cases it could happen, that an already paid order (nucs or queens) can not be shipped because of unpredictable events. Examples therefor are exorbitant winter losses on overwintered colonies or imperfect mating success at the mating station.
In such situations we immediatly inform the customer as soon as the non-fulfilment is determinated. At the same time we fully refund the price the customer paid using the same payment way the customer used.